Technical Support

Questions générales

  • I have an account but I forgot my password
    If you forgot your password, use the tool to reset it. Keep an eye on your junk mail, because it's not impossible for the email to end up there. Then follow the instructions to set a new password.
  • Are your training courses recognized by Emploi-Québec?
    The Entrac team is approved by Emploi-Québec as a training organization under the Act to promote workforce skills development and recognition (approval number: 0059678). We are a corporate member of ACE – the Canadian Ergonomics Association.
  • When will the training be available?
    As soon as you have paid by credit card, the content of the training is available in your Portal. Following the transaction, you will receive a confirmation email with instructions for creating your account and accessing the training.
  • Is there a deadline for taking my online training?

    If you purchased the training for yourself, you will have a set period (see details below) to view all modules and complete your training, from the date of purchase.

    If you have purchased multiple accesses for your employees, the period defined for training will begin when you assign an employee to access.

    Duration of access to training:

    • Principles & Fundamentals in handling: 15 days
    • Office ergonomics everywhere: 30 days
    • Ergonomic risk analysis: 30 days
  • Will I receive a certificate at the end of the training?
    Yes, when the training modules and evaluation questionnaires (quiz) have been completed, you can download your training certificate.
  • Can I share my account with other people (colleagues, friends...)?
    No. When you have purchased access to online training, it is individual. Your username and password are unique. You may not share them with others to provide access to the training content.If you have purchased multiple accesses for your employees, you can only assign access once, to a single employee.
  • Can I record or take screenshots of the training content?
    No. The content of the activity is protected by Canadian and international copyright laws. When you take online training, you agree, and your employees agree, not to record, reproduce, retransmit, distribute, sell, publish, communicate or disseminate elements of the content obtained from the training, to make derivative works or otherwise make them available without obtaining the written consent of Entrac inc.
  • Does the amount displayed on your site include taxes?
    No. Taxes must be added to the displayed amount.
  • How can I pay for the training?
    By online transaction with a bank card.
  • Is online payment secure?
    Yes. Payment by credit card is secure.
Shopping Cart